jlplus Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jlplus ("jlplus," "we," "us," or "our"), the operator of the online gambling platform at jlplus.one, collects, uses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use our platform.

jlplus is committed to protecting the privacy of all Filipino players and complying with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all other applicable Philippine laws governing the processing of personal data.

By registering an account with jlplus or continuing to use the jlplus platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, please discontinue use of the jlplus platform and contact our support team to close your account.

2. Data We Collect

jlplus collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

When you create a jlplus account, we collect:

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and verify your age, we may collect:

2.3 Financial Data

To process deposits and withdrawals in Philippine Peso (PHP), we collect payment-related information including GCash account references, PayMaya account references, and bank account details (BPI, BDO, Metrobank, UnionBank). We do not store full card numbers or full bank account numbers on our servers.

2.4 Usage and Technical Data

We automatically collect certain technical data when you use the jlplus platform:

2.5 Communications Data

If you contact jlplus support, we retain records of your communications, including chat transcripts, emails, and any attachments you provide, for quality assurance and dispute resolution purposes.

3. How We Use Your Data

jlplus uses your personal information for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your jlplus player account.
Identity Verification	Verifying your age (21+) and identity in compliance with Philippine law and AML requirements.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.
Platform Improvement	Analysing usage patterns to improve game performance, platform stability, and user experience.
Responsible Gaming	Monitoring gameplay to identify problem gambling patterns and applying responsible gaming tools where appropriate.
Fraud Prevention	Detecting and preventing fraudulent activity, money laundering, and abuse of the jlplus platform.
Customer Support	Responding to your enquiries, resolving disputes, and providing technical assistance.
Legal Compliance	Meeting our obligations under Philippine law, including record-keeping and regulatory reporting requirements.
Marketing Communications	Sending you promotional offers, bonuses, and platform updates where you have opted in to receive such communications.

jlplus will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

jlplus processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the jlplus Terms and Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improvement of our services, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

jlplus does not sell, rent, or trade your personal data to third parties. We may share your personal information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the jlplus platform, including payment processors, KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory and Legal Disclosure

jlplus may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jlplus's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6. Cookies and Tracking Technologies

jlplus uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse platform usage.

6.1 Types of Cookies We Use

• Essential cookies: Required for the jlplus platform to function correctly. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Performance cookies: Collect anonymised data about how players use jlplus, helping us identify and fix performance issues.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jlplus platform.

7. Data Retention

jlplus retains your personal data for as long as your account remains active and for such additional periods as required by applicable Philippine law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

jlplus implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jlplus platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and payment references.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the jlplus platform.
• Incident response procedures for detecting, reporting, and managing data security incidents.

While jlplus takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your jlplus login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlplus:

• Right to be informed: You have the right to know what personal data jlplus holds about you and how it is being used.
• Right of access: You may request a copy of the personal data jlplus holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the jlplus Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days of receipt. We may require you to verify your identity before processing your request.

10. Children's Privacy

The jlplus platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine law governing online gambling. jlplus does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jlplus platform, please contact our support team immediately.

11. International Data Transfers

jlplus primarily processes and stores personal data within the Philippines. Where it is necessary to transfer your personal data to service providers located outside the Philippines — for example, cloud infrastructure providers — jlplus ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

By using the jlplus platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

12. Policy Updates

jlplus reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, we will notify registered players by email or via a prominent notice on the jlplus platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jlplus platform following the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jlplus, please contact our Data Protection Officer:

Email: [email protected]

We aim to respond to all privacy-related enquiries within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The email address above is provided as plain text for reference only and is not a clickable link. jlplus does not accept formal legal notices via email.