At jlplus, we believe that gambling should always be fun — never a source of stress, financial hardship, or personal harm. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within healthy limits.
Need a break? jlplus offers temporary and permanent self-exclusion options. Once activated, your account is locked and you will not receive any promotional communications for the duration of your exclusion period.
Set daily, weekly, or monthly deposit limits directly from your jlplus account settings. Limits take effect immediately and cannot be increased for a minimum 24-hour cooling-off period to protect you from impulsive decisions.
Configure session time alerts so jlplus notifies you when you have been playing for a set duration. It is easy to lose track of time — our reminders help you stay aware and in control of how long you play.
In addition to deposit limits, jlplus allows you to set a maximum loss threshold per session or per day. Once your loss limit is reached, your session ends automatically — keeping your bankroll and your wellbeing protected.
jlplus can display periodic on-screen reality checks showing your net win/loss position and time spent playing during your current session. Staying informed helps you make better decisions about when to stop.
Our jlplus support team is available around the clock to assist with responsible gaming requests, account restrictions, and referrals to professional support services for Filipino players who need additional help.
jlplus is more than just an online casino — we are a platform built on trust, fairness, and the wellbeing of every Filipino player who chooses to play with us. We understand that for the vast majority of our players, gambling is a form of entertainment, a way to unwind after a long day in Manila or Cebu, or to add some excitement to watching a PBA game or a big UFC card. And that is exactly what it should be.
However, we also recognise that for a small number of people, gambling can become problematic. Problem gambling can affect anyone — regardless of age, income, or background — and it can have serious consequences for individuals and their families. That is why jlplus has invested in a comprehensive responsible gaming framework that gives every player the tools they need to stay in control.
All responsible gaming features on jlplus are available free of charge and can be activated instantly from your account settings or by contacting our support team. We will never penalise you for using these tools — in fact, we actively encourage all players to set limits before they start playing, not after a problem has already developed.
Recognising the early warning signs of problem gambling is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:
You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
You find yourself chasing losses — continuing to play in an attempt to win back money you have already lost.
Gambling is affecting your relationships with family, friends, or colleagues, or your performance at work or school.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut down.
You have borrowed money, sold possessions, or used funds intended for essential expenses (rent, bills, food) to fund gambling.
You hide your gambling activity from people close to you, or feel shame or guilt about how much you gamble.
You have tried to stop or reduce your gambling but found it difficult or impossible to do so on your own.
If you answered yes to two or more of the above, we strongly encourage you to use jlplus's self-exclusion tool and to seek support from a professional counselling service.
Take a moment to reflect on your gambling habits with these questions. Honest answers can help you identify whether your play is staying within healthy boundaries.
If any of these questions resonate with you, please reach out to our support team or contact a professional gambling support service. There is no shame in asking for help — it is the responsible thing to do.
Visit jlplus.one and log in to your player account. All responsible gaming tools are accessible from your account dashboard under the "Responsible Gaming" or "Account Settings" section.
Navigate to the limits section and choose your preferred daily, weekly, or monthly deposit limit, or set a session loss limit. Enter your desired amount in Philippine Peso (PHP) and confirm. The limit takes effect immediately.
Set a session duration reminder — for example, 30 minutes or 1 hour. jlplus will display an on-screen notification when your chosen time has elapsed, giving you a natural pause point to reassess whether you want to continue.
If you feel you need a longer break, contact the jlplus support team via live chat or email to request a temporary self-exclusion (minimum 6 months) or a permanent self-exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
If you wish to permanently close your jlplus account, contact our support team. Account closure requests are processed within five (5) business days. Any remaining real-money balance will be returned to your registered payment method after identity verification.
jlplus enforces a strict minimum age of 21 years old for all players, in full compliance with Philippine law governing online gambling. This is not just a legal requirement — it is a moral commitment. We believe that young people should be protected from the potential harms of gambling, and we take every reasonable step to prevent underage access to our platform.
During the registration process, all new jlplus players are required to confirm that they are aged 21 or above. We conduct Know Your Customer (KYC) identity verification on all accounts, which includes verification of date of birth against a valid Philippine government-issued ID. Any account found to belong to a player under the age of 21 will be immediately suspended and any funds held in that account will be forfeited in accordance with our Terms and Conditions.
If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling sites, we recommend using parental control software to restrict access to gambling websites. Please contact our support team if you suspect a minor has registered on jlplus.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary government body responsible for regulating and licensing online gambling operations in the Philippines. PAGCOR promotes responsible gaming as a core pillar of its regulatory framework, and jlplus aligns its responsible gaming policies with PAGCOR's guidelines and standards.
Filipino players who are experiencing gambling-related difficulties are encouraged to seek support from professional counselling services available in the Philippines. If you or someone you know needs help, please reach out to a qualified mental health professional or gambling support service in your area — whether you are in Manila, Cebu, Davao, Quezon City, or Makati.
Remember: gambling is meant to be a form of entertainment. If it stops being fun, it is time to take a break. jlplus is here to support you every step of the way.
Our responsible gaming support team is available 24/7. Reach out to us anytime — we are here to help, not to judge.
Email displayed as plain text only. Not a clickable link.
jlplus is committed to keeping your gaming experience fun and within healthy limits. Set your limits today and enjoy slots, live casino, sabong, bingo, and more — the responsible way.